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Returns and Refunds

At Shine & Shimmer, we want you to love your jewellery. If something isn’t right, we’re here to help!

📦 Return & Exchange Window

You can return or exchange items within 7 days of delivery, as long as:

  • The item is unused
  • It’s in its original packaging

📩 How to Request a Return

Simply email us at shineandshimmerofficial@gmail.com within 7 days of delivery to start the process.

🛑 Note: An unboxing video is mandatory for your return or exchange to be approved. Please record this while opening your package.

💸 Return Shipping

  • Customer is responsible for return shipping costs
  • If the item is defective or incorrect, we’ll cover the cost

Please use India Speed Post with tracking for all returns.

💰 Refunds & Replacements

Once we receive and inspect your return:

  • A replacement or refund will be processed within 3 business days
  • Refunds are issued as store credit or to your original payment method

❗ Important

  • Items returned without prior email or unboxing proof will not be accepted
  • Make sure your return is packed safely to avoid any damage in transit

🕒 Need Help?

Email us anytime at support@shineandshimmer.in

We’re available Mon–Sat | 10 AM – 6 PM IST