Frequently asked questions
Here are some common questions asked from us.
All Shine & Shimmer jewelry is crafted from:
Real vacuum-gold plating (18K shine, no fading)
Nickel-free base metal
Waterproof and tarnish-resistant—ready for everyday wear.
You can reach our customer support team by emailing shineandshimmerofficial@gmail.com. Our dedicated team is available 24/7 to assist with any inquiries or issues.
You can return or exchange items (unused, in original packaging) within 7 days of delivery. Just email us to request a return.
Once received and checked, we’ll process a replacement or refund within 3 business days. Return shipping cost is the responsibility of the customer, unless the item is defective.
An unboxing video is must for the process to initiate.
We craft our pieces with high-quality stainless steel and 925 sterling silver, finished with 18K gold plating for a luxurious shine. All pieces are nickel-free, waterproof, and hypoallergenic.
Nope! Our jewellery is designed for everyday wear. It’s anti-tarnish, sweat-proof, and water-resistant, so it won’t fade with normal use.
Absolutely. Our jewellery is built for the modern woman—wear it to meetings, brunch, or even while working out. Just wipe it dry after exposure to sweat or water for best results.
Yes! Our pieces are skin-safe and hypoallergenic, meaning no green stains, no irritation—just glow.
Store it in the original box or any dry, soft-lined box. Avoid contact with harsh chemicals, perfumes, or lotions.
Yes! Every order is packed in a premium gift-ready box. You can also add a personal note at checkout.
We ship across India via Speed Post.
Orders are dispatched within 1–2 days and usually delivered in 4–7 working
days depending on your location.
Currently, we offer bulk international shipping for B2B buyers. For individual orders, please contact us via WhatsApp or email.
We include a free Anti-Tarnish Care Guide
with every order. Quick tip: keep it dry, store it well, and avoid chemicals!
